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CISCO Call Recording System

RDA Number
11187
Effective Date
Record Series Abstract
The CISCO phone system records intake calls of alleged child abuse and neglect that are placed to the State of Tennessee Child Abuse Hotline.
Record Series Active
Yes
Cut Off at End of
Other
If Other, Explain
At the conclusion of the phone call. No other data is added to the recording once the call has been terminated.
Total Retention Years
5
Total Retention Months
0
Retention End Action
Destroy
Disposition Notes
As these recordings are transcribed into the TFACTS system RDA 11172 and that transcription is maintained there for a period of 99 years, the actual recording only needs to be maintained for 5 years.
Allotment Code
359.1
Record Location
Data Center North and Data Center South
File Arrangement
Numeric by Date and Time of Intake
Date Range
2012 to Current
Annual Accumulation
165 Gigabytes
Current Volume
660 Gigabytes
Record Value
Administrative
Legal
Audit Requirements
State
Information Shared Outside the State
No
Essential Record
No
Confidential
No
Confidential Legal Citation
TCA 37-1-612, 28-1-106, US Code Title 42
Does this Record Series Contain Sensitive Information?
No
Agency Retention
Electronic records maintained on STS Servers
Records Center Retention Period
0
System Name
ZOOM CallREC
IT-ABC Number
None Assigned
Hardware Description
State Unified Communications Cisco UCS B-Series Servers and Chassis in NDC and SDC.
Software Description
ZOOM CallREC 5.5.1. All records are accessed via web browser.
System Location
Parking Office (\\ag03sdcwf00525\STREAM)
Backup Procedures
STS conducts daily and weekly backups for servers located at Data Center North and Data Center South.
Disaster Recovery
STS conducts disaster recovery. This procedure is a prioritized process of enabling critical and essential applications to be restored first and then continuing through the priority list to less significant applications. STS designs and maintains plans for disaster recover for both North and South Data Centers.
Data Migration Description
Data Migration will be managed by STS in accordance with state standards
Legacy Revision UUID
2168