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Court of Workers Compensation Claims and Workers' Compensation Board of Appeals

RDA Number
Effective Date
Record Series Abstract
Court of Workers Compensation Claims and Board of Appeals Audio Recordings, Court Records, Forms, including Request for Expedited Hearing LB1100, Affidavits, Expedited Hearing Notice of Appeal LB1099, Request for Initial Hearing LB1098, Subpoena LB0476, Compensation NOtice of Appeal LB1103, Medical Record Certification LB1097
Record Series Active
Cut Off at End of
If Other, Explain
Six months after the final order of the Court of Compensation Claims.
Total Retention Years
Total Retention Months
Retention End Action
Disposition Notes
All paper records produced are sent to the Nashville office for scanning. Once received, they are segregated by type, batched and scanned into the Division's document management system, usually within a week of their receipt. They are uploaded to a secure server that is backed-up daily, verified for completeness, accuracy and legibility and the paper documents are placed in locked and secured bins and destroyed in state-approved methods. Audio records are uploaded to the server from the original recording device. Electronic records are stored in the server for five (5) years after cut-off and then destroyed.
Record Location
220 French Landing, field offices,
File Arrangement
Media Format Generated
Media Format Stored
Date Range
July 1st 2014 - present
Allotment Code
Annual Accumulation
Estimated amount is 150GB elec. files and 12 cu ft paper
Current Volume
54.5 GB elec files 7 cu. ft. paper
Record Value
Audit Requirements
Information Shared Outside the State
Essential Record
Essential Record Stored
Electronic files and copies of paper documents are stored in the Division's Document Management System.
Essential Record Media Type
Does this Record Series Contain Sensitive Information?
Agency Retention
5 years
Records Center Retention Period
System Name
SmartSearch by Square-9 v
Hardware Description
Electronic content software is running on a Windows Server 2012 R2 server virtual guest on VMWare. The VMWare server is connected via fiber optic cable to a storage area network where all data resides. The virtual server and SAN storage are replicated for business continuity in the event of a disaster or outage.
Software Description
SmartSearch by Square-9 v
System Location
Data Center South (92 Weakley Lane, Smyrna, TN)
Backup Procedures
The Office for Information Resources uses Symantec's Enterprise Netbackup Server version 7.5 currently to backup systems. The latest and last update to version 7.5 is release update 7 (version All core operating systems, applications, databases and data are backed up unless otherwise instructed by the System Administrator. All servers unless requested otherwise, receive a backup directive in Netbackup termed 'All local disks' which backs up all local drives except for those that use removable media. The following drives are not backed up: floppy disks, CD-ROMs, and any drives that are located on remote systems but mounted on a system through the network. All files are selected to be backed up on the servers, however in certain cases some files cannot be (such as files that are in use by users, open and active databases, etc). If the server is Windows based, we have the ability to enable an open file backup option for the server. This functionality uses Microsoft's Volume Shadow Copy Service (VSS) to create a disk volume snapshot to backup open files. The open file agent works well for office files such as spreadsheets and documents, but still cannot completely backup items such as active databases. If the OIR hosted server is a database server, please make sure you are backing up your databases to flat files which can be picked up easily by Symantec Netbackup. The standard OIR backup policy schedule instructs all servers to run incremental backups daily. This incremental backup is smaller in size and backs up all files that have changed since the previous night's backup. On the last Friday of the month, all servers perform a Full system backup. This full backup backs up all files on the server regardless of when the files were last modified or previously backed up. The timeframe for both daily and monthly backup jobs occurs no earlier than 6:00pm daily. The daily incremental backup policy is followed every day (Monday through Sunday) until the last weekend of the month. During the last Friday of every month - a full backup is done which we refer to as the 'Monthly backup'. This monthly (full) backup is a normal full system backup that is kept offsite on tape for seven (7) years at Iron Mountain. Incremental backups are only kept for a period of 30 days since most restores usually occur from that time period. Since all backups within 30 days are kept onsite on faster disk storage, restores can be completed very quickly. If a restore is needed from 3 weeks ago, the data is from that particular day and the data is onsite at the datacenter. If a restore is requested from 3 months ago, we will recall that server's monthly backup tape and the data will be from the last full (Friday) from that particular month.
Disaster Recovery
For disaster recovery purposes, both daily incremental and weekly full backup images stored locally on fast disk storage systems for 30 days are replicated to the alternate datacenter. So, when a backup occurs overnight to a server at the north datacenter - that same backup image is replicated to the fast disk storage units at datacenter south (and vise versa).
Data Migration Description
These electronic records will remain on the state network in the SANS shared environment until which time the software would be replaced. At that time, a conversion plan would be outlined and the records would be migrated to a new system prior to the sunset of the existing system.
Records Management Division (RMD)
No recommended changes
Tennessee State Library and Archives
We concur with recommended retention and disposition.
Comptroller Audit Review
We have reviewed RDA 11082 from an audit standpoint. We concur with the recommended retention and disposition specifications.
Agency Records Officer
We Concur
RMD Director
RDA 11082 is a request for a new RDA. The retention period will be five years and the format will be electronic. Recommend approval of RDA 11082.
Public Records Commission
Approved by the PRC.