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OPERATION/TECHNOLOGY WORK REQUESTS

RDA Number
2302
Effective Date
Record Series Abstract
WORK REQUEST (CN-0968), TROUBLE TICKETS AND SUPPORTING DOCUMENTATION
Record Series Active
Yes
Cut Off at End of
Calendar Year
Total Retention Years
5
Total Retention Months
0
Retention End Action
Destroy
Disposition Notes
The files are to be cut off at the end of each calendar year. Records are generated in both paper and electronic format. Electronic records are printed off and stored on paper in paper format. Maintain paper in agency 5 years; then destroy by state approved methods.
Allotment Code
327.01
Record Location
312 Rosa L. Parks Ave., 2nd floor
File Arrangement
Date
Date Range
2009-2015
Annual Accumulation
less than cubic foot, less than 1GB
Current Volume
1 cubic foot
Record Value
Administrative
Audit Requirements
State
Information Shared Outside the State
No
Essential Record
No
Confidential
No
Does this Record Series Contain Sensitive Information?
No
Agency Retention
5 years
Record Sample PDF
753.sample.pdf220.2 KB
System Name
Inventory and Helpdesk Management System
Hardware Description
HP ProLiant DL580 Generation 7 (G7)
Software Description
Active Server Pages (ASP) running on IIS Webserver (Windows 2008R2)
System Location
Location: South Data Center (SDC)
Backup Procedures
Database is exported nightly and weekly hotbackups
Disaster Recovery
OIR follows industry standard disaster recovery procedures. Full procedures are available with the Office of Information Resources.
Data Migration Description
OIR maintains and migrates data according to system updates, upgrades and replacement standards per industry standards. Full procedures are available with the Office of Information Resources.
Legacy Revision UUID
753