Record Series Abstract
WORK REQUEST (CN-0968), TROUBLE TICKETS AND SUPPORTING DOCUMENTATION
Record Series Active
Cut Off at End of
Total Retention Years
Total Retention Months
Retention End Action
The files are to be cut off at the end of each calendar year. Records are generated in both paper and electronic format. Electronic records are printed off and stored on paper in paper format. Maintain paper in agency 5 years; then destroy by state approved methods.
312 Rosa L. Parks Ave., 2nd floor
less than cubic foot, less than 1GB
1 cubic foot
Information Shared Outside the State
Does this Record Series Contain Sensitive Information?
Retention Legal Citation
Inventory and Helpdesk Management System
HP ProLiant DL580 Generation 7 (G7)
Active Server Pages (ASP) running on IIS Webserver (Windows 2008R2)
Location: South Data Center (SDC)
Database is exported nightly and weekly hotbackups
OIR follows industry standard disaster recovery procedures. Full procedures are available with the Office of Information Resources.
Data Migration Description
OIR maintains and migrates data according to system updates, upgrades and replacement standards per industry standards. Full procedures are available with the Office of Information Resources.
Legacy Revision UUID