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Case Complaint Files filed with the Insurance Division

RDA Number
2229
Effective Date
Record Series Abstract
All Insurance Company/Provider Complaints filed by the public concerning insurance problems, all Insurance Agent complaint files, all legal case complaint files and their contents, if the complaint has been transferred to the legal division. Legal files will be kept under RDA 2236.
Record Series Active
Yes
Cut Off at End of
Other
If Other, Explain
Closure of the complaint
Total Retention Years
7
Total Retention Months
0
Retention End Action
Destroy
Disposition Notes
Records are generated and may be maintained in either paper or electronic format. Records will be maintained in agency for 7 years after the closure of the complaint and then destroyed according to state approved methods. Paper copies of electronic records may be destroyed if the electronic file has been verified for completeness and accuracy.
Allotment Code
335.02
Record Location
Davy Crockett Bldg. 500 James Robertson Pkwy. Nashville, Tn. 37243
File Arrangement
Numerical
Date Range
2001 to current
Annual Accumulation
3 cu ft, 1 MB
Current Volume
24 cu ft, 1 GB
Record Value
Administrative
Fiscal
Legal
Audit Requirements
State
Information Shared Outside the State
Yes
Shared Agencies
The Insurance Division may collaborate with other state departments on cases or complaints.
Essential Record
No
Confidential
No
Confidential Legal Citation
T.C.A. 56-2-801, 56-6-117, 56-6-120, 56-8-107, 56-32-125, and 56-32-135
Does this Record Series Contain Sensitive Information?
No
Agency Retention
7 years
Record Sample PDF
697.sample.pdf140.39 KB
System Name
N-Drive
IT-ABC Number
N/A
Hardware Description
Isilon Storage Device - (NAS) Network Attached Storage
Software Description
The NAS device is accessed via a Network drive controlled by AD group policy.
System Location
Data Centers (South and North)
Backup Procedures
oDaily Incremental tape backups oWeekly Full-Backup oMonthly-Backup
Disaster Recovery
oRestore from Incremental-Backup oRestore from weekly Full-Backup oRestore from monthly Full-Backup
Data Migration Description
Documents digitized and transferred to NAS device
Legacy Revision UUID
697