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Appeals & Hearings Case Files and Records

RDA Number
Effective Date
Record Series Abstract
The Official Hearing Record and case file for all Program Appeal Hearings conducted by the Division of Appeals & Hearings. The record series consists of Notice of Proceedings, Prehearing Order, Motions, Pleadings, Briefs, Petitions, Findings and Conclusions, Request for Intermediate Rulings, Evidence, Audio Recording, Transcript, Initial Order, Final Order, Statement of Matters Officially Noticed, Proffers of Proof and Objections and Rulings thereon and all other related documentation.
Record Series Active
Cut Off at End of
If Other, Explain
When all legal motions, pleadings, rulings, proceedings, objections, timeframes, extensions, appeals have been exhausted, the file is cut off.
Total Retention Years
Total Retention Months
Retention End Action
Disposition Notes
When an appeal request is received a tracking number is assigned and a case file is created. Evidence and Statements of Matters Officially Noticed are scanned and case notes added through data entry. Records are maintained in agency or at a State approved off-site storage facility for 5 years after cut-off, then destroyed according to state approved methods.
Record Location
Department of Human Services, Appeals & Hearings State and Regional Offices
File Arrangement
Media Format Generated
Date Range
1990 - current
Allotment Code
Annual Accumulation
29 cubic feet / 2.8 gigabytes
Current Volume
188 cubic feet / 36 gigabytes
Record Value
Audit Requirements
Information Shared Outside the State
Essential Record
Essential Record Media Type
Does this Record Series Contain Sensitive Information?
Agency Retention
5 years 0 months
System Name
Appeal Record Tracking System (ARTS)
Hardware Description
The electronic records are permanently stored in folders on a Strategic Technology Solutions (STS) VMware server. Metadata is stored in the ARTS data base on an STS server. All hardware for maintaining the record series shall be maintained in accordance with the current standards of STS.
Software Description
Documents and their metadata are captured by using multi-function devices and scanning the document by pressing the appropriate button on the multi-function device using Lexmark Document Distributor software.
System Location
Department of Human Services uses the ARTS System. The electronic records are kept on a VMWare server maintained and supported by STS at their Data Center.
Backup Procedures
Backup procedures shall be maintained in accordance with the current standards of the Strategic Technology Solutions (STS). Backup procedures shall be reviewed and tested annually.
Disaster Recovery
The Agency shall have a detailed Disaster Recovery Plan for the system in accordance with the current standards of the Strategic Technology Solutions (STS). Disaster Recovery plans shall be reviewed annually.
Data Migration Description
ARTS documents are scanned via State MFP on the State network to a folder on an STS VMware server that the ARTS application uses. The metadata captured at the time of scan is stored in a Microsoft SQL Server database and is never deleted. The types of documents used by ARTS are: Initial Order, Final Order, Rulings, Official Notices and Evidence, etc.
Records Management Division (RMD)
No recommended changes
Tennessee State Library and Archives
No recommended changes.
Comptroller Audit Review
We have reviewed RDA 2122 from an audit standpoint. We concur with the recommended retention and disposition specifications.
Agency Records Officer
No recommended changes.
RMD Director
RDA 2122 is a request to revise an RDA. The retention period will change from one year to five years and the format will be paper/electronic. The Abstract, Disposition Notes, and Worksheet have been updated. Recommend approval of request to revise RDA 2122.
Public Records Commission
PRC approves RDA 2122