Record Series Abstract
This record series consist of the recorded calls of customer interaction through the Family Assistance Service Center (FASC).
Record Series Active
Cut Off at End of
Total Retention Years
Total Retention Months
Retention End Action
FASC customer interaction calls are automatically recorded. Call recordings will be retained for 5 years then destroyed per Federal and State guidelines.
DHS Family Assistance Service Centers (FASC)
Date then Time
2004 - current
Information Shared Outside the State
United States Department of Agriculture (USDA), United States Department of Health & Human Services (HHS)
Confidential Legal Citation
Does this Record Series Contain Sensitive Information?
Retention Legal Citation
T.C.A. 71-1-131(2)(c) 45 CFR 92.42 7 CFR 272.1 DHS Rules Chapter 1240-01-13
Legal Citation PDF
State Unified Communications Cisco UCS B-Series Servers and Chassis in NDC and SDC.
ZOOM CallREC 5.5.1. All records are accessed via web browser.
Resides on NDC and SDS SAN's servers that are maintained by State STS located at both Data Center North and Data Center South.
STS conducts daily and weekly backups for servers located at Data Center North and Data Center South.
STS conducts disaster recovery. This procedure is a prioritized process of enabling critical and essential applications to be restored first and then continuing through the priority list to less significant applications. STS designs and maintains plans for disaster recover for both North and South Data Centers.
Data Migration Description
Data Migration will be managed by STS in accordance with state standards
Legacy Revision UUID