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CONSUMER COMPLAINTS

RDA Number
2957
Effective Date
Record Series Abstract
CONSUMER COMPLAINT FORMS AND SUPPORTING DOCUMENTATION
Record Series Active
Yes
Cut Off at End of
Calendar Year
Total Retention Years
5
Total Retention Months
0
Retention End Action
Destroy
Disposition Notes
THE FILES ARE TO BE CUT OFF AT THE END OF EACH CALENDAR YEAR THEN, MAINTAIN IN THE AGENCY 5 YEARS; THEN DESTROY. Any paper migrated to electronic will be verified, upon verification paper will be destroyed.
Allotment Code
33600
Record Location
TN Dept. of Financial Institutions Citizens Plaza Building 400 Deaderick Street, 6th Floor
File Arrangement
Alphabetical
Date Range
to
Annual Accumulation
4.0 cu ft./ 21 MB
Current Volume
4.0 cu ft/ 64 MB
Record Value
Administrative
Legal
Audit Requirements
State
Information Shared Outside the State
No
Essential Record
No
Essential Record Media Type
Electronic
Confidential
No
Confidential Legal Citation
TCA 45-1-120 (a)
Does this Record Series Contain Sensitive Information?
No
Agency Retention
5
Records Center Retention Period
0
System Name
Complaints Admin
Hardware Description
VMware, OIR Data Center File Server. Application server location CF0119006WW02, database sever location CF119006WB002. Windows 2003, SQL Server 2005
Software Description
.NET/SQL Server 2005, Windows Server 2003, IIS 6.5
System Location
OIR Data Center North
Backup Procedures
Daily by OIR following OIR established policy and procedures.
Disaster Recovery
OIR network recovery following OIR established policy and procedures.
Data Migration Description
Data is currently being migrated to the new CRS database on VMware hardware.
Legacy Revision UUID
1152