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MANUFACTURED HOME CONSUMER COMPLAINTS

RDA Number
1699
Effective Date
Record Series Abstract
COMPLAINTS FROM CONSUMERS OF MANUFACTURED HOMES AND RELATED CORRESPONDENCE GENERATED TO AND FROM HOMEOWNERS, MANUFACTURERS, RETAILERS/DEALERS AND INSTALLERS REGARDING DISPOSITION OF COMPLAINT.
Record Series Active
Yes
Cut Off at End of
Other
If Other, Explain
At the closure of the complaint.
Total Retention Years
5
Total Retention Months
0
Retention End Action
Destroy
Disposition Notes
Files are cut off at the end of the closure of the complaint and maintained for five years. Records may be maintained in either paper or electronic format, as long as the electronic content has been verified for completeness, accuracy, and usability. Five years after the cutoff date, records will be destroyed according to state approved methods.
Allotment Code
33503
Record Location
500 James Robertson Parkway Davy Crockett Tower Nashville, TN 37243
File Arrangement
Chronological
Date Range
2000-current
Annual Accumulation
3 cubic feet, .1 GB
Current Volume
5 cubic feet, .3 GB
Record Value
Administrative
Legal
Audit Requirements
State
Information Shared Outside the State
Yes
Shared Agencies
Housing and Urban Development, Manufacturing Plants, Other State Agencies
Essential Record
Yes - Original
Essential Record Stored
500 James Robertson Parkway Davy Crockett Tower Nashville, TN 37243
Essential Record Media Type
Paper
Confidential
No
Does this Record Series Contain Sensitive Information?
No
Agency Retention
5 years
Record Sample PDF
370.sample.pdf339.46 KB
System Name
CORE
Hardware Description
Linux Virtual Machine running RedHat 6.x
Software Description
CORE is run through a vendor created Web Application
System Location
Data Center South
Backup Procedures
Every STS managed server performs nightly incremental backup to a disk storage device and is replicated to the other data center upon completion. Incremental backups are performed every night of the week and are retained for 30 days at each site. On the last Friday of the calendar month, a full backup is taken of every server and that full backup image is kept on disk for 60 days at both data centers. The full backup image is also duplicated to tape for long term storage at Iron Mountain for 7 years. The standard backup window for both incremental and full server backups is between 6pm and 6am central time.
Disaster Recovery
Servers must be back online and available within 48 hours. 24 hours is the maximum amount of data that can be lost in the event of a declared disaster.
Data Migration Description
Files previously located in FileNet have been migrated to the CORE system. Also, records are submitted electronically in the CORE system.
Legacy Revision UUID
370